Returns

1. Each product purchased in the online store www.collectionel.pl can be returned without giving any reason within 21 days from receipt of the product. Reimbursement is only possible when accompanied by a receipt of purchase and it is important to send back the product with its accompanying tags attached, unbroken, and the product must not show signs of use.

 2. Products should be returned to:

Collection EL

ul.Gen.N.Sulika 16/13

16-200 Dabrowa Bialostocka

Poland

3. Collection EL’s online store will reimburse the cost of the contract (in an amount equal to the price of the goods paid by the customer) to a bank account specified by the customer no later than 14 days after receiving the returned shipment.

 4. The customer pays the cost of shipping goods back to the store.

 Exchange

1. The customer has the right to replace the purchased goods for another product, equal in value or, provided the additional cost is paid, more expensive than the product previously purchased.  If a more expensive product is purchased, shop www.collectionel.pl will cover the shipping costs to the customer.

2. Online shop www.collectionel.pl will replace the returned product for another, "available" in the shop, as indicated by the customer.

3. Should the returned product not be replaced by alternative goods, the online store will return the value of the product within 14 days from receiving the product back to the store.

Complaints

1. The customer has the right to complain in the online store www.collectionel.pl should he receive:

a) Defective goods caused by the fault of the manufacturer or goods inconsistent with the order. 

The customer should then immediately return to the store the unused products, with attached tags intact.

b) Goods damaged in transit.

The customer should return the damaged goods to the online shop for replacement or reimbursement.

2. The Collection EL online shop will contact you within 48 hours.

3. Please note that “cash on delivery” shipments back to the shop cannot be processed.